| Customer
Service
At Carpets
Direct, excellent customer service is the rule,
not the exception.
What we
offer to satisfy our customers.
Free
in-home consultations
Our expertise comes directly from product consultants who
have first-hand knowledge of the products they are selling.
When providing consultations, we'll ask you what your specific
needs are in order to assist you in selecting the right product(s)
for your home or business.
Continuous
monitoring
When you purchase product(s) from Carpets Direct, your order
is continuously monitored from ensuring timely ordering to
arranging installation dates. During the installation process,
an Installation Manager makes an on-site inspection to ensure
top quality results.
|
Follow-up
Customer service does not stop once the installation
is completed. After each installation, customers receive
a follow-up phone call to answer any questions that
they may have and to provide feedback regarding the
service they received. |
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